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    <title>The nGen Works Blog: Setting Your Table For Success</title>
    <link>http://www.ngenworks.com/blog/detail/setting_your_table_for_success/</link>
    <description>nGen Works shares their thoughts on ways to improve your business.</description>
    <dc:language>en-us</dc:language>
    <dc:creator>carl@ngenworks.com</dc:creator>
    <dc:rights>Copyright 2009</dc:rights>
    <dc:date>2009-04-27T16:21:00-05:00</dc:date>
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      <title>Comment by nGen Works</title>
      <link>http://www.ngenworks.com</link>
      <description><![CDATA[	<p>{body}</p>]]></description>
      <content:encoded><![CDATA[@Vikki I used to work next to PR people and I studied them closely. Different breed. Glad you liked the post.]]></content:encoded>
     <dc:date>2009-05-06T16:46:25-05:00</dc:date>
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      <title>Comment by Vikki</title>
      <link>http://worksourcefl.com</link>
      <description><![CDATA[	<p>{body}</p>]]></description>
      <content:encoded><![CDATA[Hey man... you sound like you might have worked in like PR... you are brilliant.. but way too nice to work with those wolves *:)]]></content:encoded>
     <dc:date>2009-05-06T16:16:55-05:00</dc:date>
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      <title>Comment by Carl Smith</title>
      <link>http://www.ngenworks.com</link>
      <description><![CDATA[	<p>{body}</p>]]></description>
      <content:encoded><![CDATA[Look at that, it's the guys whose name sound the same!

@ Geof - All that stuff matters man.

@ Jeff - I agree and disagree on word-of-mouth not being enough. I think it depends on who you are and how you foster your WOM opportunities. It's probably also terminology. I consider our email blasts part of my WOM campaign. Keeping top of mind awareness with peeps that know us. Excellent idea for another post. Thanks Jeff!]]></content:encoded>
     <dc:date>2009-04-30T18:09:13-05:00</dc:date>
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      <title>Comment by Jeffrey Harrington</title>
      <link>http://www.eharrington.com</link>
      <description><![CDATA[	<p>{body}</p>]]></description>
      <content:encoded><![CDATA[This was really insightful. You could expand this analogy in many ways. 

The only critique is the word-of-mouth promotion. In this economy (I'm beginning to hate those words), even great restaurants have to promote themselves, especially if there aren't enough customers in your locale to keep you afloat. 

Maybe your next article could address promotion using the same analogy.]]></content:encoded>
     <dc:date>2009-04-29T17:06:43-05:00</dc:date>
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      <title>Comment by Geof Harries</title>
      <link>http://subvert.ca/</link>
      <description><![CDATA[	<p>{body}</p>]]></description>
      <content:encoded><![CDATA[Terrific analogy, Carl. I really appreciate it when you write articles such as this that focus on the basics of customer service, manners and etiquette (must be your southern heritage). We each get easily caught up in the roller coaster that is running a business and all too often completely forget about the essential aspects above.]]></content:encoded>
     <dc:date>2009-04-29T16:53:27-05:00</dc:date>
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