Happy at Rackspace
Posted by: nGen Works on Monday June 11, 2007
We’re about two weeks into our Rackspace experience since leaving Media Temple and so far we’re impressed.
Rackspace has helped us get things moved, explained procedures, provided support and generally made our lives easier since we got there. In fact, we received several preemptive calls making sure services were activated, explaining how things worked and to confirm everything was setup to our liking. Ida, our account manager, called to introduce herself and Trey, who walked us through the sales process even called to see how things were AFTER we bought in. Yep, a sales guy called back and made sure we were happy and got what he promised.
This may sound like a lot of back and forth, but after a rocky customer experience it was nice to have a bit of hand-holding and someone taking care of our services. We don’t want to host sites and figure out things on that end. We want to pay money to someone to make things work. When we have questions or something isn’t working quite right, the person on the other end of the phone better know the right way to get it fixed. Every time a question has come up they’ve responded quickly and even helped us we didn’t expect it. Our support team has even walked through tickets not related to a call just to help us out while we were there. As an added bonus our sites are zippier by a long-shot. Fast load times make for a happy nGen.
Overall, it’s good knowing we’re always up (insert that’s what she said joke here).
Comment RSS Filed under: nGen News
J. Douglas
06.22.07 at 1:44pm
I checked out rackspace because I’ve heard good things about them. I noticed they’ve launched a company called http://www.mosso.com. It’s like a Virtual Private Server for $100 a month. I signed up for the plan and was up and going in 2 days. (there was a provisioning error which took a longer than I had hoped to fix).
So far so good. I have 5 sites on the account and am waiting for my developer to setup the first database site. That’s the real test in my book.
I’ll letcha know.